Customer Care Servcies
We, at ECAT, are very serious about providing the customer the fullest array or suite of customer care services. We ensure that all clients are satisfied with the current services offered by ECAT and that they are well informed, at all times, about the success of their websites. Thus, ECAT staff contact ECAT customers regularly, at the very least once in two months, and often at less intervals, with the express purpose of providing them an opportunity to express freely any of their concerns or dissatisfaction with any of ECAT's services.
We also communicate ECAT's new ideas and development projects and drives and thrive to consolidate our client relationships. Furthermore, we also communicate regularly to our customers which additional services are being offered by ECAT and what's new @ ECAT.
Regular communications with customers include, but are not limited to, the following:
- Sending out of Online Statistics on the first day of every month
- Sending out of Online Enquiries Reports every Monday and first day of the month
- Website Updates (maintenance)
- Random communication by management
- Telephonic follow up / support (every 2 months)
- Quarterly Newsletter
At ECAT, we believe that customer is KING!